Customer Testimonials
Quick easy process. Thanks again for all your help. 4th one from Fusz Ford and 12th from Lou Fusz in 10 years. Thanks for taking care of our family
Lou Fusz Ford has always provide an efficient, courteous service experience. They care about their customers!
Great service!! In and out in a timely manner. The staff is always friendly and helpful
We are very pleased with the service we received from Lou Fusz. Rick Dana worked with us to obtain parts that were on backorder to repair our vehicle. Rick kept us up to date on everything.
Tires and oil change were done very quickly and also let me know that I need brakes in the future.
They took the time to look at everything to ensure there were no issues with my Bronco Sport
This dealership understands the needs of its customers and supports their input whenever it is provided.
From the young lady scheduling my appointment to the service advisor (Ed) to the mechanic who took time to answer my questions, everyone was very courteous, friendly and polite.
Our advisor, Ed Harshaw explained what was going to be done to our car and was quick and accurate with the paperwork.
Great communication, helpful advice, quick service, Rick Dana is awesome and customer satisfaction focused, easy pay.
Okay it was an okay visit. I waited in the waiting area. It was comfortable
Great service. Quick follow up and everything completed on the first visit. Thanks again Lou
Very friendly service department. I Appreciate scheduling, pick up, and communication through the texting service.
The service was prompt and fairly priced. I’d go back if I needed work on my vehicle again.
The entire experience from start to finish was simple and easy. This being my 12th car I bought new., and they were the best of all dealers.
Definitely was the best car buying experience I’ve ever had. Lauren was respectful, professional and most importantly explained everything clearly. I feel this process with Lauren couldn’t have gone any better. Thank you!
Grant and the whole team were very helpful and courteous, even with our three kiddos in tow.
Very sweet personality and salesperson. She made the whole deal very pleasant. I would recommend her to anyone.
Agent Rick exceeded expectations
Great service from parts and service department s every time. Rick Dana was great . He got our car done quickly and perfectly
My new favorite place is located in Chesterfield, surprised by how quick the whole process was to purchase a new vehicle. This was my first time dealing with Lou Fusz, and I see many more cars being purchased from this location.
Always knowledgeable, give explanations, with a smile, appts honored, estimates met. I am a long time customer.
Had a great experience there. I had an appointment, and they got to work on it immediately, and had me on my way very quickly.
They got it done! And the car is running well! Ed is the man!
Got in on time, fast check in, work performed in a timely manner. I was kept updated on the progress of the work
My husband and I had a wonderful experience with Bijan. He was very helpful and worked well with our needs. He made it a very easy process.
My experience was great! I was there for a service and everything was quick as expected. Thank you Jerry!
Jerry was helpful and kind. Very thorough and did a wonderful job. Easy to work with.
Fast professional friendly service, very happy they use Mobil 1 synthetic motor oil! Will be back!
Great customer service, convenient time and location, service while I waited, able to work in waiting room
Brian, Ed, and Jerry have gone out of their way to make sure our families cars are well taken care of. Brian the service manager, went above and beyond to help me get assistance from Ford on my 2013. Pretty cool for an eight year old car
My sales associate (Bijan Porshahidy) kept his word on helping me issues on my 2013 Ford Explorer even after I had bought it. Most salesman don’t care about your vehicle after they’ve sold it to you, but he sincerely does.
Quick and attentive service on my Ford Taurus. Thank you for getting me back on the road so quickly.
Lauren was great to work with, she made the process easy and painless. We are very happy with our new car and would definitely work with Lou Fusz and Lauren again.
Abigail did a great job showing me the truck and pointing out all the great features. Made the purchase process painless, as well. Nice job!
Perfect dealer and nice service the customer service agent was very helpful and fast. He finished my car in less than an hour
As usual, Rick Dana got me in immediately for a tire issue and had it resolved in under a couple of hours. Always customer first with Rick and the Lou Fusz service team. Thank you
Quick and honest and easy to work with and now I have do type in 15 words to complete this.
Needed service for TCM covered under warranty. Parts shortage meant it took almost a month to get the part. This was thoroughly explained, and I am satisfied with the service. Thanks!
I’am sorry but I’am running out of words to say.Edward Harshaw is good man and a hard worker.
You can go to Lou Fusz Ford for great Service,Edward Harshaw is one of the people who work there.He very good at his job.
Lou Fusz Ford is a great place to get your car fix and to be service. They have good people working there.Edward Harshaw is one of them.
Edward Harshaw is the most easy person to talk too,he know cars and people he give them reactor.
I trust the men and woman to take great care of my car.Edward Harshaw is one of the people I know.
The service dept the people are very good at they job.Edward Harshaw know his job and he does at very well.
The service dept is alway clean,the people are very nice.Edward Harshaw is easy to talk to and he know his job.I would bring my car back at Lou Fusz ford.
Rick was the best very nice
We have purchased several cars from Lou Fusz. They are always great to deal with. Lauren was very responsive to my questions and made the car buying experience pleasant.
This dealership has an excellent service department. I trust my vehicles to these People. I have had only good experience working with this dealership as a whole.
Jerry is great. He took the time to follow up with me to make sure we could pick the car up the next day when the service took more than the one day.
Grant Wood made my car buying experience seamless and straight-forward. He has also been available for my post-sale questions. I am thrilled with my "new" Bullitt!!! Thanks Grant!!
Jerry always does a great job with my servicing! Communication through text updates is great!!!
Great experience in both purchasing our Explorer and trading in our Edge. Bijan was fantastic! Informative, honest, and knew his stuff. We will be back for our next car!
I do not want to write words fir this review but I also do not want any more reminder texts about the survey. They are 5 stars.
We came to Lou Fusz after our only vehicle suddenly died. We don't have the best credit, we only had a small down payment, and we couldn't afford a huge monthly payment. But we needed a safe, reliable car for our growing family. Alondra was so kind and never once made us feel pressured into buying anything. She understood our situation and wanted to find a car that would last for a long time and not leave us stranded. And she knocked it out of the park. Jeff in the finance department did everything he could on his ...
Got me in, even though Clement Ford refused to fix multiple issues. Fixed everything that needed done. Have my truck for 2 weeks, had me in a nice courtesy vehicle the entire time.
Jerry listened to and resolved my issues. The service department provided good transportation to and from home. The work was completed earlier than expected. I was called promptly after work was completed
Grant was excellent to work with. The whole deal was smooth and easy.
Service Advisor Ed Henshaw was very friendly and helpful. Straight to the point and called me as soon as my vehicle was ready to be picked up.
I have excellent service, everyone I met was very nice. Kind of had sticker shock on your service prices, for example had cabin air filter service for $75. I think that’s a bit steep. Otherwise, service people very easy to work with.
Service Advisor Ed Henshaw was very friendly and helpful. He explained to me the service to be performed on my Explorer and also clarified an additional service question that I had.
Always get excellent service here! xxxxx xxxxxxxxx xxxx xxxxx xxxxxx xxxxx xxxxxxx x x xx xx x xx x x x xxxx xx xxxx xxxxxxxxx
Appreciate the service. There was an open item that was not addressed, so I had to return, but it was promptly handled and resolved. Thank you
I always go to Jerry and he has always been nice and helpful. I always get in and out in a timely manner. Always helpful.
Ed harshaw was amazing. He help explain in detail on any questions I had. My service was quick, and I noticed a difference in how my truck ran.
The place I take my car for service. I have gone to two other Ford dealers for service before trying Fusz, I keep going to Fusz. Good staff, waiting room is a bit Spartan but I bring along my own entertainment and it's just fine.
I received excellent service from this dealership. Lauren was professional, worked within my budget and needs, and was extremely nice. I would encourage anyone looking for a nice sales person and good dealership to go see Lauren at Lou Fusz.
When I got there at 8 am they were ready for me. Got me right in and completed the work in a very reasonable time.
Prompt and easy to schedule . I had a reasonable wait time. The waiting area was clean and had coffee. And checking out was easy and free car wash is a benefit
The dealership followed up with suggestions based on my preferences, and the employees were very helpful. I feel like I would use them again if I needed another vehicle.
Lauren was very nice and made sure we had everything we needed for our visit. I would absolutely recommend her for you next vehicle. She is amazing!
Jerry Gritt who checked me in was very helpful and attentive. Jerry was able to keep me updated on the status of my recall repair. Text updates were useful as well.
Great job by Brandon making sure I was checked in, everything was completed and back on the road in a timely manner and that I was satisfied with the work.
The service performed was above and beyond. They even gave me a free wash code for my favorite car wash. The service was finished much sooner than promised. The only reason I will not be giving a 5 star reason is the up selling of unnecessary maintenance. They tried to upsell me over $400 of extra services. I have a 2020 ford ranger. I specifically asked what scheduled maintenance was coming up at 36,000 miles. They recommended fuel injection cleaning and transmission service. Neither of those are listed in the owners manual at that interval. I know they are just trying to make some ...
I appreciate the immediate response and service. I have noticed a huge change in customer service and greatly appreciate it. The professionalism is shining through! keep up the great Job!
Brandon peel in the service department get me well-informed called me first thing in the morning after my vehicle was dropped off and Charlie did an over and above job working on the car I highly recommend them to everyone
The transmission control module failed on our Focus and the replacement was on national backorder. No TCMs were available anywhere! Our Service Adviser, Rick Dana, kept us informed and as soon as the part was inbound, Rick told us to bring the car over and they would work us in (despite a full workload). A day and half later, our Focus was ready. Big thanks to Rick, technician Bryan Mazuranic, and the Parts gang for their great work and efforts to diagnose the issue, get us a very scarce part, install it/retest, and get us back on the road. ...
Rick Dana does a great job.. However, I asked to have services performed that were not. Seems to be some sort of communication breakdown between the person who took my request and Rick, who was overseeing the work.
The guys are always super pleasant and welcoming when entering the establishment. The facility is clean, bathroom and sitting area is well maintained. Don't forget about the fresh coffee.
Convenient, fast and courteous service! Jerry was very thorough in explaining the services available and arranged transportation back to my office for me. My vehicle was completed well within the time he told me it would be.
I dealt with Brad Green by phone and email, bought the truck and sold my truck to a farrier in Carthage MO. My $ were wired to your dealership and my sold truck $ was delivered by a 3 rd party who met us in eastern Ohio where we swapped trucks Everything worked out great. Thanks
Let's be honest. NO ONE likes it when things break. Thank God for service departments like this one at Lou Fusz! The service advisor Jerry, was professional and sympathetic to our situation. ALL the people I observed were professional and courteous. There is an air of teamwork and sincere drive for customer satisfaction. The service technician, Dave Dibbert was fantastic. He's the type of person that you can believe in. I've had our F250 serviced at Ford dealerships around the country and for the most part they are all pretty good. But when I encounter EXCELLENCE it ...
Was very happy that I was able to get my truck serviced on a Saturday without an appointment. Always great service experience with Rick Dana
Lauren was extremely helpful, patient, courteous, well informed, and efficient during the entire process of helping me purchase a used vehicle at Lou Fusz Ford in Chesterfield. She was easy to talk with and answered all of my questions thoroughly. My new/used Venza looks and drives great, and I am very happy with it. Thanks Lauren.
The staff was great to work with! Lauren my sales person went above and beyond to make sure everything went smoothly with the vehicle I purchased. Overall a great experience!
Lauren was an awesome sales associate! Just a great well rounded person to work with! Could not be happier with the suggestions she gave about vehicles fitting my situation. Overall great experience!
The car buying experience was quick and painless, not rushed at all. They had great communication and were very professional and polite. Would definitely recommend!
Awesome experience. Took care of my needs from the salesman to service to the parts department customer service is the name of the game at Fusz.
Outstanding service, fair and integrity above all, my future business will continue thru your doors, and as a retired Command Sergeant Major, of 36 yes service. Word of mouth will be pass on to all of my 3400, Soldiers and service men alike. Thank you for all that you do
Rick in service was extremely helpful and went the extra mile. Personally reached out to our company allowing us to use the box truck and returning it that day.
Always a pleasure working with Rick Dana in service. Easy to work with, prompt, professional. Been using Lou Fusz for 5 years for service with great success.
Everyone was professional and courteous. It was a good experience! Alondra was very knowledgeable. She answered all our questions. We would recommend Lou Fusz to our friends.
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