Customer Testimonials
He's nice and worked with me on my situation He was super cool and made my experience nice
The staff is incredibly friendly and not pushy, they have great prices on their vehicles and would recommend giving them a shot.
Someone stole my car. When it was recovered. It was sent to Lou Fusz for repairs. I met Sam, he's is the go to guy. He treated me like I was more than just a customer. Great personality fun to work with. And most of all my car was fixed. Now I'm back in business 😎. Thanks Sam..
We had a wonderful experience at Lou Fusz Ford. Michaela Byrne was super kind and honest and helped us with each step of the process. She was willing to work with us to get something that worked for our budget and was very low-pressure. Highly recommend!
This dealership is amazing. Everyone was so nice and all about making the customer feel heard. Luke was so great , from the minute I arrived, he already had the vehicle pulled up to the door , warming up & meeting me at the door. The entire process was easy , I would definitely purchase with him again. I am so excited and extremely satisfied with my purchase. Thanks Luke 🙂
Had a great experince with the sales and management departments. Luke was a great help and went above and beyond to communicate with us and make sure we had a good deal! Bijan was super helpful and informative on financing and warrenty. They both made the process easy we're super happy with the purchase!
Easy to work with during the sale. '10yr/200k warranty' is misleading. Hoping the post sale experience is good.
It was good, Lou Fusz took very good care of both us and the car!
Nice ford branch, Dana was helpful
Great customer care the whole team was great and made everything clear and the transaction went really smooth will definitely be back and would recommend to everyone I know !!!
Experience was great They took care of all.my concern was even able to take care of my recalls for me.
Good communication and quick, quality work Nice area to wait and clean rest rooms Rick in service was great to work with
Good communication and quick, quality work Nice area to wait and clean rest rooms Rick in service was great to work with
The fastest and best car buying experience I have had yet. I spent maybe 2.5 hours for the whole process! Greg was amazing. I received a video message of him introducing himself before even arriving to the dealership. He showed me all of the features of my explorer and worked with my budget! Lou Fusz went above and beyond expectations. If I purchase another vehicle in the future, they will be my first and only stop. Thank you!
Communication with the service writer could have been better. The main problem was waiting for parts for my vehicle.
Great Experience. Delivered as promised and on time. We look forward to a continued relationship.
very satisfied with experience
It was great. I especially liked the 'valet ' service. They found the problem and fixed it.
simple great efficient easy scheduling liked valet service and friendly customer service really like ford
Had a great experience purchasing a new Ford Explorer Limited from Lou Fusz Chesterfield! The sales staff went out of their way to find me the exact vehicle, along with the specific options, that I wanted. Especially helpful was my primary salesperson Machaela Byrne, who searched the Internet and finally found what I wanted, after finding out that five other Explorers that I was interested in were already sold! So she eventually located the exact car I wanted which was 70 miles away, and she drove there to pick it up and bring it back. I really appreciate the time she ...
I was in town, visiting family and my Ford F-150 wouldn’t start. I had it towed to Lou Fusz Ford and explained my situation to Brad in the service department. He got me in as soon as possible. They had the part in stock and I was back on the road in a day. The Lou Fusz service department was friendly, prompt and professional. I recommend them highly.
They were prompt, called me as needed. I just wish their pricing was kinder to me.
The staff was extremely friendly and helpful. The waiting room was very welcoming as well
I went to Lou Fusz Ford after my salesman (Luke) called me about a truck I had been searching for. The truck was exactly what I was looking for and the process was handled quickly and professionally by the team at Lou Fusz. Highly recommend Luke and this dealership.
Great communication Friendly. Easy to work with. Reasonably priced Always a great place to take my cars
Very efficient, service appointment was on time, friendly and very knowledgeable staff, would highly recommend
Kind, helpful and not pushy! The dealership staff was accommodating, kind, helpful, and wants the best for their customers. I highly recommend
Fast, helpful, easy This dealership was great! Greeting me as I walked in and offer me something to drink. Everyone who I dealt with was very helpful and friendly.
It was a great experience I would highly recommend It was a great experience. I would recommend anyone looking for a car or truck to go to Lou Fusz. They are wonderful to deal with
Great service and communication. Went the extra mile to get it fixed quickly so I could make my trip
Excellent and friendly service. Definitely recommend fusz Ford service dept. Completed repairs as scheduled. Great job!
Great customer service all around!
I brought my car in for an oil change and tire rotation and waited in the hospitality room while this was performed. The staff were friendly and helpful and the facility was clean. I’ll be back for my next service appointment.
From the start Luke and the dealership were helpful and professional. They did anything they could to find what I was looking and later to get me into the car
Amazing service
Excellent service from the time our vehicle was taken in to the shop until completion! We were well informed throughout the process. Never any worries with the Service Department at Lou Fusz Ford!
I got an appointment at the last minute. Every person I talked to was respectful and extremely helpful. It could not have been any easier. Thank you for such excellent customer service!!!
Machaela Byrne was a great salesperson. Machaela was very patient, never creating a sense of trying to rush us through our options. In fact, Machaela drove us to other lots just to compare our options. And we greatly appreciate her follow-up a few days later on our purchase to see how we were doing. Thanks Machaela!!!!! And thanks to Shane with helping us through the finance process. Both were a great team!
It was gone. I hate surveys. Nothing more to say on this topic. Thank you.
I took my F150 o into the shop on Tiesday for multiple repairs they did not start the repairs till Friday. The several items of repair was very thorough and I was very happy with the results.
Everyone was very friendly and capable. Great experience for both cars. Would recommend Lou Fusz to family and friends.
Great customer service! Experience was awesome. I will definitely be a repeat customer. Same experience every time.
Easy to schedule. Prompt service. Everything communicated up front. Waiting area was clean and the internet service was good.
The service department was very easy to schedule with. They were very prompt and open with communication about my vehicle. They explained every aspect of my car’s repair.
Very quick diagnosis of my problem with A/C system! Thank you for use of loaner Escape!
The waiting area has free coffee, snacks and TV. Plugs everywhere to charge your phone if you need to and a private bathroom. The customer service is on point. I completely forgot I purchased tires here in January and was ready to pay $60 for a rotation and I was reminded it was free 🙃. Got me in and out in a little more than an hour. Watched price is right and ate some chips.
Easy to get an appointment and very fast turn around. Is what more can you ask for? Is a car wash would be nice.
Quick efficient and friendly. The man who helped me got me in and out very quickly.
They were absolutely amazing. So accommodating. Very family friendly/kid friendly. Couldn't have chosen a better place to trade in my van for a new one.
Friendly staff, good service.
drove 90 miles to try to make a deal could not be happier with the outcome would do it again
Greg was knowledgeable and so helpful in every aspect of the sale. He was excellent. While I was waiting for my Maverick, he kept me updated on its progress. Bijan was able to help in the financial area and gave detailed information on any warranty available. I felt very comfortable in my ability to make my choices. He was excellent. In general it was a pleasure purchasing the Maverick through Lou Fusz. They actually listened to me.
Brad was personable, managed my expectations well by telling me they were behind, but then getting my work done quickly. Nice job.
The experience was great. Grant was great to talk to and even created a video to show the car was available. The financial person explained everything that was offered and explained that it was up to me to buy the extra stuff if I wanted to. Over all it was a great experience. This was my first time purchasing a car from a dealership and I would recommend the employees and would worknwith these guys again.
Great experience thanks to Brad in SErvice
Greg was very personable. He kept me informed for each step until delivery of the Maverick Also Bijan Porshahidy was exceptionally helpful. He actually listened to me and my concerns as he explained all the financial parts of the purchase. High praise to both these individuals!!
Expectations were met picked up my vehicle from home. Wa returned to me early afternoon. I was very pleased.
We had a great experience at Lou Fusz. Their sales & finance teams we friendly and efficient. This was an overall great process and experience!
Great staff. This is my 4th vehicle I’ve purchased from Lou Fusz Ford. Would recommend to anyone.
Convenient location, friendly and helpful staff. All questions answered. Great deal of information was shared on how options work.
Grant was so helpful, never pushy or annoying… genuinely wanted to put me in the best position with his expertise. Can’t thank him enough!
They were simple to set up an appointment and they did a great job. Listen to me and fixed my car in and done.
They made my car buying experience extremely easy and time efficient. Grant was great to work with.
Check in for oil change went well. Rick Dana was polite and oil change went pretty quick. Thank youMW
The service writers wasn’t professional, and explained everything including the price for my service, the work was performed quickly. The customer waiting area was very nice as well
Amazing service and customer engagement. Exceptional pick up and drop off service for my vehicle.
You set up my appointment unbelievably quick. I waited for my vehicle and it was done in 34 minutes. Thank you for keeping your end of the deal. I will be back!
Excellent!! Brad Middendorf from service, and the parts department crew worked hard to find and truly expedite the needed part!
Straight forward, didn't add on all kinds of fees,sales man was very courtius
15. Word is a lot I really don’t have that much great to say I work there. I’m very happy I’m happy with my vehicle.
Everyone extremely professional. Car looked perfect. Your recon center did a fabulous job. I think your pre owned cars are better than most dealers . The attention to detail was exceptional, from prepping the car right down to your sales staff.
Rick Dana does a great job and is very customer focused! He was honest and clear!
Greg was great. Extremely helpful and made sure we got the exact vehicle we wanted.
Great service and communication from the team. Thank you. I’ll be back for my next service
Purchasing a new vehicle - under any circumstances - is always stressful. However, Brian, Machaela and the rest of the staff we worked with at Lou Fusz Ford were great to work with and made the experience less stressful.
Great customer service
Great dealership! Communication is great! Brian, Brad and Rick are top notch. I take all my Ford’s to Lou Fusz.
Service writer is informative and pleasant. Waiting room is clean and convenient.
Very clean and very friendly. This is my second car that I have bought from Lou Fusz Ford
Courteous, personable sales person. Dealership agreed to provide missing cargo cover and touch-up paint, which was appreciated.
Brandon Piel is always a pleasure to work with. Fast oil change and tire rotation. However the next day I drove to Denver. Windshield got rather dirty, but there was no windshield washer fluid. I thought in the old days they checked that sort of thing. Just a minor inconvenience.
Great people and great service
Very professional and helpful! My vehicle was ready when promised and my invoice matched the estimate which I was given prior to the work started.