Customer Testimonials
Best Ford service center in the area. They continue to please me and take good care of my van. I will not take it anywhere else. Worth the wait for an appointment.
First time here staff was friendly and, once we were in, quick. Brad was very communicative about service.
Oil and filter change service was quick and convenient. Service advisor was very helpful, friendly and efficient. Keep up the good work!!
It's always a pleasure coming to this dealership. Very helpful, friendly and knowledgeable staff.
Work is always completed in a reasonable time. Very courteous and helpful staff. I will continue to bring my vehicles to Lou Fusz Ford for service
went for oil change - wait time good - service efficient - completed in a timely fashion - scheduling was easy
I can always count on this dealership for thorough service at a reasonable price. They strive for punctuality and professionalism. I have never had a problem with the service for my F-150.
Great service as usual. Got it all done on time. Always letting us know the status while the work is being done.
I just went in for service and it was done quickly and with no unexpected charges.
Always professional and courteous service. Their website is very user friendly and easy to schedule service. Clean, comfortable waiting area
Once again the guys came to the rescue and fixed mybF150 from the damage inflicted by some a Squirrels. Good job.
Rick is the best service advisor,keeps you informed.Had my vehicle in and done while I waited.
First time at Lou fusz, left my other dealership because they were rude and difficult to schedule. This first time here was a pleasant experience!
Brandon & Brad always explain the service & are great communicators. I trust this dealer with our Ranger & Explorer ST. Solid!!
Good job, customer service took the time to listen and diagnose the problem with multiple test drives. Solved the problem that the dealer in TX couldn’t.
Team was excellent to work with and got everything done in a timely manner. Very impressed with the work and will be bringing my car back for its next service.
Rick was great to work with. Overall Good experience and will return to Lou Fusz. Thanks.
Great service as always! Dropped off my Escape the day before my appointment and my car was fixed even faster than expected. Will continue to buy from Lou Fusz and use for all my service.
The service writer was very nice and pleasant and had my vehicle done in the time he told me
Good. Clean. Friendly. Prompt. Convenient. I have been a customer for over 20 years or more.
I’m happy with the service, everyone is so friendly and always have my car on time
My Focus had a problem with the transmission and they went that extra mile, as my problem wasn't a recall, but still covered under warranty, the staff provided me with a loaner!! Great Customer Service, thanks Rick!!
Good service
Great service and friendly people. Nice waiting room. 1 5 c h a r a c t e r s.
Good service, communication and helpful advice. They have taken good care of our family's cars since 1991!
Great service thank you . I take all my cars there and have had a good experience
Fantastic dealership and full of fantastic people. Brandon was especially helpful and easy to deal with.
Jacklyn was awesome, she genuinely wanted to make sure we were taken care of. That's rare nowadays. I feel like we are in good hands.
Great service. Communication was good and car was ready on time. Would highly recommend to anyone.
The service department is the best. They always take care of me in excellent fashion.
Great salesman very helpful with the entire process of buying a truck. Store manager was also very helpful and understanding with the order. Looking to buy a second truck this fall F600 and I will be back at Lou Fusz. I drive past other dealerships to come to your store.
Everyone was very professional and courteous. Unfortunately I found the communication to be lacking and what communication I did receive was slightly unclear. They were able to get my truck fixed under the warranty, but it took almost 3 full business days longer than it should have because they were running behind by 2 days before my truck ever even arrived to them. Overall a positive experience but certainly not the BEST experience I've ever had. More communication, specifically accurate and concise communication, would have improved this experience and it would have helped the experience.
Dana was great! He was prompt and kept me informed throughout the morning. Thanks for taking care of my F-350.
Brandon has been great to work with. He understood the urgency and gave a 100% in helping us.
Good friendly service! But I did give salesman several buying signals that he ignored
The service was provided in time and very quickly. My favorite service consultant Brad explained what they would be checking for on my next visit.
Our experience with the service department at Lou Fusz had always been top notch. They get our car in for service quickly and work is completed quickly.
Great job by service team. Clear On what was going to be done, costs and timing.
Abigail was wonderful to work with. I ordered my vehicle in March and it arrived last Friday. She called me immediately to let me know it was in. She was professional and everyone was helpful!
Had my Explorer Sport in for 2 recalls and a minor service issue. They ran into an internal delay performing work, put me in a '21 F-150 and sent a Lyft to get me there to grab it. Made it very easy!
The workmanship is good. I would like a speedier time line for diagnostics and scheduling.
Very friendly and efficient! Free car wash was a pleasant surprise along with the great service that was provided.
Knowledgeable. Friendly. Modestly priced. Competent techs. Newly remodeled waiting room. Restrooms for men and women.
They were very professional and kind and explained everything they would be doing and they got the job done quickly.
Great employees and wonderful customer service. They were very helpful with handling my vehicle with care.
Fast , friendly , affordable and available with on time results. Would use them again on my vehicles .
Friendly, competent and fully customer service oriented - real breeze. Rick Dana made this a very pleasant experience
Everything was very easy! From scheduling to dropping off my car the night before to picking up my car within 2 hours of my appointment time the next day, everything was very straightforward, easy, and efficient! Friendly service whenever we come here, too.
Everyone was professional and attentive. I was happy with my experience and would recommend dealership..
Thanks again for being there when I need you. Working it into the schedule is important. Thanks Wayne
I arrived around 7am and was immediately meet by Brandon. He got me in and out and was very polite and professional.
Outstanding visit once again! This one involved many service operations at my 150k+ service mark. Brandon Piel was very helpful and communicative as always. And my tech, Bryan Mazuranic, performed flawlessly and was very efficient! Been almost 30 years with Lou Fusz Ford now, and still could not be happier!
Great fast service. Honest about work time. Will go above and beyond for you. Yes
They were fast, friendly and very professional! The waiting area was also clean and very comfortable.
Great service. Always have our vehicles serviced at Lou Fusz. Rick Dana is awesome to work with.
Very professional and friendly staff. Service advisers was very helpful in showing me what was recommended for my vehicle. There was no pressure for me to get those recommendations done.
Very good service, very friendly. Yada yada yada yada yada yada yada yada yada yada
Fast and professional service, honest on findings didn't find something else to repair other than the recall work.
I drove from Springfield MO to buy a car at Lou Fusz Ford. The salesman Paul Parker was wonderful to work with. He sent me videos ahead of time and the whole team worked very well with us. I forgot my garage remote so they sent it over night to me!!! I am very pleased with my experience there.
I got there a little early but they took my car in anyway. The service rep was very courteous and helpful. Work was done promptly.
I had car problems on a road trip and stopped by Saturday morning, without an appointment, to see if they could squeeze me in. They made a miracle happen and got me back on the road safely, while being super kind in helping me out
Service staff was courteous and timely. They explained the recalls on the vehicle and informed one recall could not be performed due to supply chain issues beyond their control. Dealer stated they would perform follow up when parts become available.
Lou Fusz Ford helped me out after my pick up was vandalized. Rick was attentive to what I needed.
On time and work well done. As always staff was courteous. And they even sent me home in a Lyft when work was going to take a while.
My experience was wonderful with Lou Fusz! I will definitely recommend Lou Fusz and Abigail Fox to anyone I know looking for a car!
Very very helpful. I can I’m not knowing much about what to do about my car and they took care of the issue quickly and efficiently.
I have always had good service every time I go to your place all the service people are helpful and friendly
It was a long wait but I was compensated and very satisfied with the customer service I received. Also a hole in my tire got repaired under warranty with no hassle.
Very pleased with service. Got an appointment very fast and the Service Tech, Brad, was great. Very helpful and explained everything thoroughly.
Good, got in right away answer all my questions and worries about 🚗 good day was had
Takes service department a while to answer the phone when making an appointment. this is frustrating.
Fast and courteous. Waiting room was a little too warm. Overall easy experience. Wish they could wash the car there jnstead of going to a separate car wash
They answered my questions right away, very helpful. Very polite . They explain the car issue clearly
Brandon in the service department went out of his way to assist with a warranty issue. Good communication and very helpful.
We can not say enough about how good our service is here and will continue to be a loyal customer.
Location was a bit of a drive for me, but I was able to get vehicle in for service a month sooner than other dealerships. Great service!
Always knowledge and friendly staff that gets the job done well for my Ford Truck.
Always a pleasure bring my vehicle in. Service people and knowledgeable and very effective communicating from start to finish.
Al personal was great Glad we went there Thank you for being helpful and knowledgeable about our needs
The folks at Lous Fusz Ford go above and beyond when helping me with getting my needs met regarding servicing my vehicles. Rick Dana worked my Expedition in to get the oils changed prior to my son and daughter taking it on a trip to Florida. All Good. Thanks again. Wayne
Nice service lounge nice service advisor. I do not have anything else to say. Thanks
Rick was great to work with. Will continue to come here and leverage his team
Professional service and a clean waiting room for waiting. Will definitely be back with my F-150!
Hands down, best car buying experience I’ve had. Thank you Bijan and the entire Lou Fusz team. The quality of service does not end when you leave the lot. When I bought my car from Lou Fusz, I feel I got an entire team of professionals to help me for the life of my car. Wether it’s another fast car, a family wagon, or a work truck, my next vehicles will be from Lou Fusz.
In and out fast, really appreciate that! Love being able to pay at the service desk.
They were very good with communicating what was going on. Texting updates is helpful when you are at work.
The service was great! I highly recommend Lou Fusz! Thank you for all you and your team do.
Worked hard to get the parts I needed and squeezed me in for the repair. Awesome team!
Very professional. Great follow up with communication. Work done in a timely manner. Couldn’t ask for more!
Next level service. High quality. Brandon is the nicest, and most thorough service technician I have had work on my F-150XLT
Very helpful, and friendly service people. Will definitely recommend Lou Fusz Ford to friends and family.
They were extremely helpful! I found my perfect car here! I couldn’t be happier
Outstanding service. 5 stars maybe 6! Every part of the experience was positive. Thank you very much. Bob S
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