Customer Testimonials
Friendly and helpful about the repair. Also discussed nicely about a potential new car purchase.
Service was good. I don’t really have any complaints except it would have been nice to have the car pulled up and ready to test drive.
Jaclyn was awesome in getting my vehicle in for service. We are on the road traveling and we had a major breakdown. The entire team worked hard to get us back on our vacation.
Brad was great at keeping me informed. Your senior service technician did an amazing job and saved me some headaches.
This dealership is to be commended for the integrity of the professional’s who dealt with me who made me comfortable in trusting them to take care of my personal interests for a car suitable for my need and ability to maintain in my future senior years.
Great but I hate taking surveys. My experience was better than expected. Thank you Dan!
excellent service! very courteous and orofessional.
Service Staff are always friendly and professional in their interactions with customers. Service was completed in a timely manner. Rick was excellent on his communication Would highly recommend. Sales staffer Collen was exceptional in his interaction with us.during the purchase of our vehicle . Also in his follow up. Would highly recommend him to friends and family.
They were very quick and had it done within an hour. On top of that they rick was super friendly and got us through all the paper work fast. I appreciate there timeliness as we all have other things we need to do.
I did not have an appointment and they squeezed me in in a couple days which I appreciated.
Great. Got a rental Kept in touch with me to tell me where they were at in the repair
Easy buying experience. Everyone was extremely knowledgeable and accommodating. In and out in a fraction of the time compared to previous dealers.
Always a pleasant experience. I feel like they have my best interests at heart concerning my vehicle
Great customer service, quick process to get my car Very friendly and worked hard to find the car I wanted
We had a great experience purchasing our vehicle from Lou Fusz Ford. Machaela Byrne and Greg Andert were both very easy to work with and really provided top notch customer service.
We recently bought an Explorer from Lou Fusz Ford and could not have been more pleased with our experience. Machaela Byrne and Greg Andert were both extremely helpful and easy to work with.
Very helpful, sent me a video of the vehicle explaining the different features, no pressure sales...all in all just a great experience!
Colin was so helpful, he sent me a video about the vehicle, the whole experience was excellent, start to finish....5 star service. Couldn't be happier...
They got me checked in quickly and got to work on my truck right away. Got the job done in a very timely manner.
Machaela Byrne was a great salesperson, very knowledgeable, personable and worked very hard to find the right vehicle for us. Will definitely go back for our next vehicle.
Machaela Byrne, is the sales person to ask for! Extremely knowledgeable about the products and goes the extra mile to guarantee customer satisfaction! Machaela and Bijan were very nice, personable, knowledgeable, and professional. The entire buying experience was one of our best!
4 The entire staff was friendly and addressed my needs. They seem to work together as a team well. My salesperson, Alondra was spectacular. No pressure sales tactics. Very responsive to electronic communication. Great personality. Knowledgeable of the vehicle, services and products. Overall a great experience.
The sales, finance and management team were very accommodating to my needs. They thoroughly explained all aspects of the vehicle I purchased.
Collin Schroeder did a great job assisting with my out of state car purchase. He provided close up video and pictures of the vehicle to help me better understand the status of the car. When I arrived at the dealership, he was very easy to work with.
Everyone was great to work with. No pressure sales and closing the sale. Would work with them again.
My wife and I went into Lou Fusz Ford looking for a new Explorer and we could not have been happier with the experience we had! Paul Parker was very polite and professional. If you are in the market for a vehicle, then I would highly recommend you give Lou Fusz Ford a chance to earn your business!
Greg Andert our salesmen was wonderful very knowledgeable and on the vehicle and sale process. I will use him for our next purchase. He exceed my expectations. The finance manager Bijin was excellent and went over everything in great detail and made the process very easy. All in all a very positive experience with the staff at loufusz.
Machaela Byrne was awesome to work with. She has a great future in sales!
The EASIEST/BEST car buying experience ever! Michaela was outstanding— DO NOT lose this girl. I don’t remember the manager’s name, I think it was Christopher, but he was super friendly as well. Bijan was so easy to work with, and easy going. All three of the people we came in contact with were amazing. Make that four— haven’t met her yet b/c our car goes in on Wednesday for a warning light that came on the very next day, but I texted Michaela about it, and Anya from the Service Dept called right away to ...
Great service staff! Jaclyn is super👍Easy in and easy out.
Great experience from start to finish! No pressure, very nice people! Glad we went there!
Made the purchase very easy and quickly for being out of state thank you Lou
I was able to schedule service on line with conformation of date and time. Service was fast and waiting area was clean and accommodating.
Greg was awesome ! He was responsive to cost questions and not high pressure .Greg made the car purchasing process less stressful and seamless
Listened to my concerns and made suggestions for service on my truck Advisor was very helpful.
Great service again. In and out as promised. Ready to help every time. Will be back the next time we need service.
Service quick and everying was kind, curtious and helpful. Have used Lou Fusz Ford in the past and will continue to use them.
Coming from 2.5 hrs away, one make/model we wanted, and firm budget, I thought we would be blown off by dealerships til we were face to face, but Paul Parker and the Lou Fusz Ford team stepped up!! Paul stayed in contact with me and got me into the exact car I wanted for the price I wanted! He was patient, professional, and friendly. He kept me informed every step of the way, communicated promptly, and was all around legit!! never ever pushy!! Thanks so much Paul!
Great experience, easy to deal with. Explained all added services before the start of appointment
Very helpful and easy to buy a car. They are very fair with deals! I’m 33, and it was the first time I’ve ever purchased a car where I wasn’t hassled into buying something I didn’t want. Best experience I’ve had
They were helpful in finding a vehicle in my price range. The sales woman (Machaela Byrne) we very friendly and had good customer service.
My experience was great! Everything was quick and painless and the rental car was very nice!
Every-time i come in for my routine service it’s always Easy ,quick ,and efficient! Friendly & easy going employees!
The process was fast, efficient, and painless on my end. The dealer was also willing to work with me entirely over the phone due to my distance
My experience with this dealership has been amazing. They got me in the car I wanted without even having to be there in person. John was amazing highly recommend him as your go to salesman. He answered all of my questions and did everything I asked. Highly recommend them for your next car purchase!
I was able to schedule an oil change next day. The facility was clean and the staff was friendly.
Brad was very pleasant and thorough! I appreciated that the work was done ahead of schedule.
Everyone I worked with was professional, knowledgeable and customer focused. They took great care of my restored Bronco.
Service advisor Rick took care of us. Thanks for all your help on the 14 Focus Rick, we appreciate you!
I patronize this dealership because I trust it to care for my vehicle and keep it operating safely.
Got my trucks oil changed quickly and painlessly. Offered extra maintenance but wasn’t necessary this time
Courteous and prompt sevice. Not sure about having to write so many wirds. Come o
The best experience I’ve had purchasing a car!!!!! The entire team here was flawless and made the entire thing FUN!!!!
Rey helpful. Answered all my questions. Very. Very, very, very, very, very, very, very good
My Wife and I went to Lou Fusz Ford and was pleasantly surprised on how personable they were. John Stahl was great to work with. He was very knowledgeable not just the car industry but seemed to know and answer to any questions that we had. I never felt like I was being rushed through the sale. I could not be happier, and we are so glad we took the time to buy our Ford F150 from them. We look forward to working with them in the future. -John B.
I Love the valet pick up option and communication between me and my representative! Well done!
Excellent customer service from start to finish. A very courteous and friendly staff that made for an exceptional experience. The work was completed in a timely manner with helpful updates throughout the process.
Rick was great and very communicative! He answered all my questions and was always quick to respond with the information I needed.
I wouldn't go anywhere else for service on my Ford F150. Sales and service groups are top notch!!
Machaela was great to work with on the purchase of our used vehicle. Her customer service and professionalism were top notch before, during, and even after the sale. The finance person and management were great too. No pressure, fair negotiating, and great service. We had a fairly minor but expensive issue with the car come up after we bought it and Lou Fusz did not hesitate to make it right.
Machaela was great to work with on the purchase of our used vehicle. Her customer service and professionalism were top notch before, during, and even after the sale. The finance person and management were great too. No pressure, fair negotiating, and great service. We had a fairly minor but expensive issue with the car come up after we bought it and Lou Fusz did not hesitate to make it right.
Salesman was very qualified and answered all of my questions without hesitation.
Brad was amazing! He was knowledgeable and helpful and assisted me throughout the process. Lou Fusz staff was amazing. David M. was also great, as he provided me shuttle to and from the dealership.
Ordered my Bronco Sport Collin kept me in the loop from order to arrival Grant made financing east Overall great experience
They were really nice a professional/got me a the car I want/😃😃😃👍👍👍
Greg was very detailed and helpful. Bijan in the finance department was quick and efficient. Both explained everything thoroughly.
Very professional team they get you in and out. Also keep you informed about your service.
Friendly clean service center second visit there found problem with vehicle I didn’t realize was there
Rick was super nice and I appreciated his help.
Excellent service. Repaired on time.
nice people working there
Lou fusz has great service advisors .I always get great service when I bring my Explorer there for service . Rick Dana is exceptional, an professional
It didn't take all day to purchase the vehicle. It was a pleasant car buying experience.
Friendly, a great place. Machaela was very friendly and took good care of us.
The whole experience was awesome The remainders, the service people and the shuttle driver all were polite
Dynamic salesman professional listens to what you say satisfies the customer I will go no place else.
Brad is great! He reviews in details what I need to know and answers all my questions thoroughly.
Very courteous. They take the time to fully explain what will be done and give recommendations for other items for preventative maintenance without seeming pushy.
Service department is easy to work with from ease of scheduling online to working with the service tech after drop off.
Great Service Manager!! Very knowledgeable and friendly. Will get all my done here going forward.
Organized Helpful and Very Efficient. Thanks for your top tier service. Nice Patient Thank You
We had a fantastic experience buying a new vehicle here! We worked with Machaela and she was awesome, definitely deserves 5 stars.
Lou Fusz did great work with excellent communication and got it done ahead of time.
work completed in a timely manner
My experience at Lou Fusz Ford in Chesterfield MO on March 2nd, 2023 to get an annual emission test for a license was excellent! The agent was very personable and competent and the time to check the entire car from tires to emissions was quick. My agent was Brian Noles.
Rick Dana was on top of everything! He knew exactly what needed to be done on my car and provided greT service from beginning to end.
Rick Dana was great to work with, he set expectations up front and I appreciated the updates along the way during my service. It was an easy and straightforward process. I love the option to be able to pay online and pick up after hours for those with busy schedules. Thank you, Lou Fusz service team for keeping my Mustang up to par.
The entire process was great!! Would recommend to anyone. Our salesman was knowledable, friendly & very helpful!! The finance part of it is usually what I dread the most because it goes on forever. Although I’ll have to say Bijan made the process painless & this was a very smooth, fast, fair and all together great experience!!
Super helpful and fast service. I will for supe be back for more Ford service apts.
Machaela Byrne Was my dealer and she did great getting me in the car I wanted as well as keeping my payments where I wanted them all around good experience!