Customer Testimonials
We recently purchased our new car from Lou Fusz Ford and we were serviced by the Ford Bronco expert Jim Olsen. Jim made it easy for us from the beginning and was patient with us throughout the process. Jim has in depth knowledge of each Bronco package and walked us through our decision making process to find the right one for us. Once we were ready to make our purchase everything was completed quickly and we were driving away with our new Bronco. Thanks Jim and Lou Fusz team for your excellent service.
This is the second time we bought a new car from them. They are honest
I feel I'm an educated buyer. I was able to look at number of trucks and suvs in the same day. I look for critical items, engine performance, rust on the body and underbody, electrical issues and wear and tear. I worked with Mike Baugh. He seemed to be a straight shooter. I asked questions he was able to get answers about the vehicles. We discussed price and we worked to get ad close to one another as possible. Mike was a good person we joked around and had a good conversation. We understood what was business and what ...
Great people, Great service, just a overall positive experience starting with Jake and then everyone else I met during the process
A good place to buy your car. They have the cars ready to show you
I had a relatively smooth experience in getting my car. Jim Olsen helped me with almost every aspect of it. Def recommend 10/10
I recently purchased a new Bronco Sport from Lou Fusz Ford, and the experience was outstanding thanks to Jim Olsen. From the moment I arrived, Jim was incredibly welcoming, knowledgeable, and attentive to my needs. He guided me through the entire process with professionalism and enthusiasm, answering all my questions with patience. Jim's expertise and friendly approach made the car-buying experience enjoyable and stress-free. I'm thrilled with my new Bronco Sport and highly recommend Jim Olsen for anyone looking to purchase a vehicle. Thank you, Jim, for making this such a positive experience!
Machaela Byrne Was great to work with. Very helpful and amazing communication. I would highly recommend for your car needs. Thank you for making the process so smooth and easy!!
We are giving our salesperson Jacob 5 stars. He was able to answer all of our questions and if he didn’t know the answer he found out for us. Enjoyed the time spent with Bijan Porshahidy who dealt with the finance part of it.
I bought my Ford Bronco Sport from Jim Olsen. He was very attentive and very patient. The experience was smooth and pleasant. He answered all my questions. Thanks Jim!!! And the business manager Bryan got me the best interest rate that I felt comfortable with. Thank you too Bryan!
Used the Lou Fusz Ford mobile service for an oil change and tire rotation on my 2019 F150 and it couldn’t have been better from the work that was done to the communication, beginning to end!
Great experience! Jim Olsen made the process easy and seamless. He was always in great communication with me.
Jake was outstanding in every way, he informed any questions we had and updated us in every step of the process
Such a great experience! Jim Olsen made the car buying experience so easy for me. Jim was consistently in communication and helped me find the perfect vehicle. Went home with a 2025 Ford Explorer ST
They were very helpful and efficient. Word word word word word word word word word
I want to give a huge shout out to Brandon in the service department. I request him every time because of his excellent communication and outstanding customer service. He always makes sure I’m taken care of.
Was greeted warmly and friendly by Jake Gaspard who did an outstanding job of showing me all! the features of the explorer st. He never rushed or pressured me and worked hard to get me a great deal
Greg and his team were great from start to finish!! Very attentive and informative and willing to do what I asked with no hassle!! As stressful as the car buying experience is they made it a little easier! if looking for a great ford and sales team its a must you shop with with!
I recently purchased a vehicle from Lou Fusz Ford. The sales person I worked with was Michaela. I ordered my vehicle over a year ago and she was very attentive, professional, and communicative throughout the process. There were no high-pressure sales tactics. I felt comfortable the whole time and other members of the staff were pleasant as well. Really easy car buying experience!
Bought an F150 there this week. Worked with sales associate Machaela, she was easy to work with and did a very good job! The general manager of the dealership was very nice as well. Their finance department is your typical finance department, was in and out of that office pretty quickly. Very positive experience I would recommend them and I would also buy a car from this dealership again. Happy landings !
Machaela Byrne was amazing! I have horrible anxiety about change and the possibility of not being able to get a new vehicle! She stuck with me the whole way thru and made sure I got out of my 29% interest of my old car and into something I have loved since we test drove it! Thank you again Machaela!
Luke Hardin and everyone else at Lou Fusz Ford were very easy to work with and helped answer any questions we had without being pushy. We love our new Bronco!
Machaela Byrne was Fabolous not pushy at all !!! Great communication and made everything comfortable and easy !!! will definitely be back in the future !!!
Great place for all trucks big and small.
Jim was great to work with. Sent me multiple videos of the vehicle which convinced me to come out and look at it. It was parked in my driveway the same night.
Was just browsing online for potential vehicles when I came across a vehicle that grabbed my interest. James "Jim" Olsen quickly reached out to me not just to set up a time to come look at it but sent a full video tour of the vehicle top to bottom. I ended up coming out the same day and my new truck was parked in my driveway the same night. Couldn't be happier.
Greg was great to deal with if he didn’t know something he would quickly find the answer and respond. The whole buying experience was great. Bijan in the finance department was very knowledgeable and helpful. Overall No hassles no problems.
They were incredibly thoughtful and worked to make our delivery of my bronco order quick and painless! We'll be using them again in the future.
My experience ordering and purchasing my Ford bronco was nothing short of perfect. Greg was amazing from order to driving away with the car. Everyone was a level of nice real and understanding that in the car buying experience can be incredibly rare. I can't say enough nice things. Thank you.
I had inquired about a vehicle and Machaela Byrne helped me with the answers. Decided to go in and look at it and she was able to help me with any more questions I had. Next day, I went back to purchase and was very pleased with my purchase. Machaela was very easy to talk to and a huge help with this purchase. I highly recommend her!
The sales experience was excellent. Once we had a vehicle selected they got us in and out in just a couple hours. Everyone was friendly and accommodating and the salesman (Greg) was very knowledgeable.
One of the easiest and most enjoyable experiences I have had dealing with purchasing a vehicle. Machaela was phenomenal to work with. I can't say enough about the attention to detail I was provided.
Had a great experience purchasing from Lou Fusz Ford. Machaela Byrne was great to work with and made the purchase process easy!
I wanna thank Machaela Byrne for being the best car saleswoman i have ever dealt with lol!!!I will tell a friend to tell a friend about lou fusz ford u guys rock!!!
Excellent and professional service throughout the whole process. Ask for Machaela Byrne. She was attentive to our questions and concerns while also very personable and patient when we were making our decision. Very happy customer here and highly recommend her!
Awesome customer service. A company with employees who are honest and have integrity. I will do business with them for years to come
Great people
Great job team! Collin and Bryan did excellent work helping with my choices!! And thier knowledge aided in a quick and effortless trip! Thanks again guys!
Everyone was amazing and honest. I worked with Machaela and she was fantastic!
They had the truck I was looking for at a reasonable price. Quik and easy
Went to parts. I had to order them, they came quickly and pricing was competitive
It was a delight to work with Machaela Byrne when purchasing my 2024 Mustang convertible. She was not only pleasant but truly seemed honest and interested in my wishes. As a matter of fact, even the finance department was great to work with. So, all in all, it was a very easy experience. I would definitely encourage anyone buying a car to contact Machaela.
The sales team at Lou Fusz Ford was amazing. The whole process was simple. Thanks again and see you soon.
Traded in and purchased a vehicle with Machaela Byrne last month. Great to work with and made the process smooth and easy. Would highly recommend asking for her if you wish to be taken care of!
Luke.H was my salesperson, and honestly made my experience so easy and quick! He’s also very professional about everything! I would 100 percent recommend Luke to anyone I know looking for a car!!! Thanks again!
Luke made the process very easy and quick! We had a great experience and will definitely be back when we need to make another car purchase.
Had a great experience with Luke. Quick, easy, and painless. Happy with the car, price, and process.
Very clean facility and friendly staff. Greg did a great job answering questions and providing additional information on the vehicle.
I traveled from out of state to trade in and purchase a vehicle here due to the excellent price, and it was worth the journey! Greg and Bijan made the whole process easy and the service was excellent.
Luke was fantastic with accommodating me, a first time car buyer, with everything I needed. Highly recommend!
Luke Hardin help me buy my car within 30 minutes! I must say it was the fastest car sales experience I’ve ever had. He got all my information up front talk to the finance manager pull my car up, and when I walk in for my appointment I basically just signed, and drove off the lot with my new vehicle! Talk to Luke Hardin when you go in!
Had a wonderful experience at Lou Fusz Ford, and our salesman John Stahl worked his magic and got us a beautiful car. Everyone working there are very polite and helpful. Lou Fusz is 💯 the best.
Just picked up my Bronco. It was a pleasure working with Greg who made the process smooth and easy. Any surprises that came up were addressed quickly to fix the problem. Thank you again!
purschased a 87xx mileage used 2023 f150 from this dealership, . agreed on fair price after 3 visits to dealer, (salemen was drew johnson), good. while picking up and paying for truck noticed that contract price was $6oo less than agreed price. i like to be treated fairly and do the same, so i pointed out this mistake . this business manager said he had 7 other contracts waiting to be written up and went and made up new paper work, with correct price that was $600 more than first paper work. never once did he thank me for calling out there mistake. my wife and ...
Took 18 months to get Maverick,but was not dealers fault. Tried to answer Questions the best they could. Greg always got back with me promptly.
Greg was very easy to work with and took care of all our needs. He was very prompt and responsive for all after sales follows and questions. Overall great experience.
Awesome experience at Lou Fusz Ford! Couldn’t have done this without John Stahl. John Stahl is an excellent salesman with a first-class service attitude and detailed explanations throughout the process, which made me feel at ease and worry-free when it came to building a Ford Ranger! I highly recommend coming to Lou Fusz to buy a car and see John! We will definitely only come here!
I be recently purchased a vehicle from the Lou Fusz Ford dealership and the pleasant experience exceeded my expectations and was anything but the “dreadful” car buying experience that most people have come to expect. My sales consultant, Ms. Alondra C., was simply fabulous! She was very personable and really made the process straightforward, stress-free, and simply enjoyable. Alondra was very knowledgeable and demonstrated a sincere interest in accommodating my needs. Thank you Alondra! By the way, I’m quite comfortable that I got a fair and reasonable deal on my vehicle. Bijan (finance/business manager) deserves a shoutout as ...
Went to Lou Fusz last July when the Maverick order banks opened up. Closest dealership. Ordered my Maverick - no deposit requested. It took almost 8 months for it to be delivered. Watched the Ford website and saw finally the Maverick was at the dealership. Worked with Greg getting all the details worked out (first time I have bought a new vehicle in 20+ years). Very painless (is that a compliment???) getting everything worked out. No extra fees to speak of - Greg was great to work with. Finance guy was easy to work with as well (Sorry I forget the name) ...
Michaela was fantastic!! Lou Fusz definitely takes care of their customers. We had gone to another dealer in the area for a similar pre-owned vehicle who was unwilling to even do an oil change on that one. We went to Lou Fusz and that is standard in them preparing a pre-owned vehicle to be sold.
I visited this dealership on 3/9/24. I had a great experience in the purchase of a vehicle by my sales consultant John Stahl he was amazing, as was Chris Williams sales manger, and Bryan Kreutz in finance. They actually made me feel special and were very accommodating to my preferences with regards to my trade in and where I needed the payments to be. Very refreshing to work with a dealership who puts their customers first. Thanks guys. I highly recommend Lou Fusz Ford. Jenny Williams
Efficient and transparent Great customer experience from Rick. Let me know all details around my inspection. Was in and out quickly
I went to get an oil change and it took 30 minutes, but that was probably because there were other people who got there before me. I was comfortable there and I had access to snacks and water.
Great service, personal treatment Always quality care and easy access to the Service Center Excellent customer care as always!
Very helpful and quick service. Made an appointment for oil change. Completed the oil change as well as the service repair for a recall. Did it quickly and kept me updated throughout it all.
Friendly, pleasant, and the feeling of always available to help...Best experience I have ever had purchasing automobile
Very helpful and explained everything Kept me updated about my car, explained what was wrong, took me at the last min as well which was really nice of them.
After having a mediocre experience at Pundmann Ford, Ford customer service suggested I Try a different dealership. It was like night and day. I sensed genuine concern for my dilemma and a major effort was made to fix my car as soon as possible. The mileage on my car just rolled over 16, 000 so it will be a while before I trade in for a new one. But, when I do I will be visiting Lou Fusz. Also, my service, although established at Pundmann will from now on be at Lou Fusz. Rick Dana was especially helpful and reassuring at a ...
Battery tested low it was tested again at the dealership still tested low and was replaced
Excellent service with great people who were very friendly, knowledgeable, and professional Thanks for everything!
Excellent mechanics. Very thorough!
Always a great experience. I'll be back time and time again Happy with the service.
Rick was excellent and patient with me. Delivery service was great. Thank you Lou Fuse for all you do. And thank you Rick
Good well run shop that delivers.
The guy I worked with during our visit did a fantastic job. He kept me informed during my visit and he answered all of my questions. He did a great job!!! Your "Rate People You Worked With" section below does not include the service department. That's all I worked with. You should include them in this survey. Only departments listed.... Sales, Finance, Mgmt, Parts, and Internet.
They were very responsive and a pleasure to deal with. Great customer service! Luke was a true professional.
Brandon is always the best in explaining any services that the truck needs and why it's needed. He also does a great job of keeping me updated throughout the service process.
Lou Fusz Ford made the purchase of my Subaru Outback very easy. My sales person Michaela was very professional
After finding my f-150 at Lou Fusz Ford in Chesterfield, Mo. my salesperson Machaela Byrne who knew inventory well giving me details an answers fair an proper. Once at the Dealership the process of purchasing my new f150 was quick may have took a few hours and I was on the road home . Thanks to a great team!
Rick was very courteous and kept me informed throughout the process. Rick should get a raise!
Went quickly salesperson was great
The folks at this dealership go above and beyond in customer service. A huge thank you go to Greg and Bijan, you two rock!! My husband loves his new truck!!
Smooth. Waited for service in the waiting area. They were quick and efficient. Did what they said and did a thorough job.
Excellent service start to finish. Luke was the most knowledgeable salesman I met on my new car search.
See above Finished service in a timely fashion, explained future service needs, very professional. Excellent
Excellent job with my car. Not pleased with a policy change that ended up costing me 100 bucks in UBER charges
Rick Dana in Service does a Great Job of taking care of our Fleet within a timely matter! He understands our down time on vehicles is valuable so he works with all departments involved to make sure everything is ready waiting when we drop for service. Thank You!
Kept me apprised of what was going on. Very professional to deal with yes Hi
Great service, done on time!
Always a good experience when I bring my vehicle in for service.
It took forever? But Collin was helping me through it all. One reason I did it was the maverick was on the ground waiting for me!